Terms & Conditions

Delivery Information

  • Your order will be delivered within 3 to 7 business days.

Return & Replacement Policy 

  • A proper unboxing video is mandatory for any kind of return or replacement.
  • Customers are requested to start recording the unboxing video before opening the parcel.
  • Any damage or defect must be clearly shown in the unboxing video without any cuts or pauses.
  • We provide a 2-day checking warranty from the date of delivery. If there is any issue, kindly report it within 2 days.
  • Replacement is available only for damaged or defective products, provided the issue is shown in the unboxing video.
  • Returns will not be accepted without an unboxing video.
  • Return policy is valid for 5 days from the date of delivery.
  • No product is subject to warranty or guarantee beyond the checking warranty period.
  • We do not offer refunds.

Online & Offline Store Policy 

  • Products purchased online cannot be collected from our offline store.
  • Our offline store does not provide services or support for online purchases.

Product & Order Details 

  • Please refer to our Instagram page or website for product details, color specifications, and descriptions.
  • Before placing an order, ensure that your area is serviceable by Delhivery Courier or Professional Couriers, our shipping partners.

Contact & Support 

  • Our official contact number is +91 9865775350. Please call only in case of emergencies.
  • We have intentionally displayed an invalid number on our website to minimize queries and calls.
  • For any concerns or inquiries, please reach out via WhatsApp or email us at padma.agency12@gmail.com.
  • Any issues with your order must be reported to our customer support email within 5 days.

Cancellation Policy

  • Orders once placed cannot be cancelled or changed.
  • Kindly ensure all details are correct before completing your order.

Delivery & Pickup Policy 

  • Home delivery is unavailable for non-serviceable areas. Customers in these areas must collect their parcels from the nearest courier agency.

By placing an order with Buyoraa, you agree to these terms and conditions.

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